In these terms and conditions (which are referred to in this document as “terms”), the “Customer” means the customer for whom the works are to be carried out by STAP PLUMBING LTD, and the “Company” means STAP PLUMBING LTD or, wherever the case may be, a franchisee, sub-contractor, or representative of the company carrying out business pursuant to a Franchise/Subcontract Agreement entered into with the company.
“Contract” means the agreement between the Customer and the company to carry out the works of which these terms form a part and (where these terms are a schedule to a signed agreement between the Customer and the company (“the Agreement”)) the Agreement. “Works” means the works described in the company estimate or any other document or email issued by the company, as may be varied by agreement in writing between the parties.
For the purposes of these terms, “in writing” includes by email and any document which is set out in a handheld device, and any signature on a handheld screen shall be treated as in writing.
The company reserves the right to refuse or decline any work at its own discretion. Where the company agrees to undertake works for the customer, this will be done so by authorised representatives of the company only.
The company charges a minimum 1-hour call-out fee for all appointments, regardless of work carried out. This includes work quoted on an hourly rate or fixed price work. If for any reason we are unable to carry out works during attendance, the minimum 1-hour call-out fee would still be payable for our attendance, plus the cost of any additional labour time over the first hour, and parts/materials if used.
All charges are subject to VAT.
Any estimate supplied by the company is subject to withdrawal at any time before receipt of an unqualified acceptance from the customer and shall be deemed withdrawn unless it has been accepted within 14 days from its date.
Unless otherwise specified, all estimates provided are done on an ‘as is’ basis and are not a fixed price quotation or firm price. The estimate will set out the likely minimum costs involved based on a visual inspection by the company and/or details supplied by the customer.
Any prices or rates advised are subject to VAT.
All invoices are due for payment immediately upon completion of works/delivery to the customer.
Any illustrations, descriptions, or imagery either displayed on the company’s website, in marketing materials (both offline and online), catalogues, price lists, or other media are intended merely to present a general idea of works and services provided by the company. No part of these shall form part of any contract.
The company will advise the customer of the date and time for works to be carried out. The company will always endeavour to maintain this schedule and ensure their operatives attend at the agreed time. However, the company accepts no liability in respect of late/non-attendance at any site or for the late/non-delivery of any equipment or materials. All times provided by the company are estimates only.
The customer shall indemnify the company against any and all actions, claims, demands, suits, losses, costs, expenses, and charges which the company may suffer or incur in connection with a claim by a third party, resulting from a breach of the customer’s obligations under this contract.
The company’s liability shall be limited to:
Subject to the exclusions listed, the company undertakes to repair any defect in completed work that appears within 6 months, provided full payment has been made.
The customer is responsible for obtaining all necessary permissions and consents prior to the commencement of works. The customer shall ensure safe and clear access for the company to carry out the works.
The company shall not be liable for delays or failure to perform its obligations due to circumstances beyond its reasonable control.
If the customer cancels any contract without the company's consent, the customer agrees to indemnify the company for any resulting losses or damages.
The company is not responsible for the removal of waste materials resulting from works.
The company shall not be liable for fractures found in frozen pipes or for clearing blockages in frozen systems.
The company guarantees its labour for 12 months from the date of completion, excluding parts or systems not installed by the company.
In the event of a complaint, customers should write to STAP PLUMBING LTD. The company will endeavour to resolve the issue within 14 days of receipt.
The customer has the right to cancel this contract within 14 days. If works commence within this period, reasonable payment may be required for services rendered.
